Return Policy
Effective September 2026 · Applies to all orders on fabb6.com
Overview
We stock 100% genuine, salon-grade professional beauty products. If you receive a damaged, defective, or incorrect item, you can request a return within 3–4 days of delivery. Only unopened/unused, defective, or mismatched items are eligible for return or replacement. No login required to read this policy.
Return Window
| Reason | Window | Return Shipping |
|---|---|---|
| Damaged / Defective product | 3–4 days from delivery | Free (Fabb6 covers it) |
| Wrong item received | 3–4 days from delivery | Free (Fabb6 covers it) |
| Product not as described | 3–4 days from delivery | Free (Fabb6 covers it) |
| Opened / used product | Not eligible | — |
Eligibility
Only the following items are eligible for return or replacement:
- Unopened and unused products that are defective
- Items that are mismatched (wrong product/shade/variant sent)
- Products damaged at the time of delivery
Not eligible: opened or used products under any circumstances, sale/clearance items (unless damaged), gift cards, POP Coins, products with tampered labels, fragrances once opened, items past 3–4 days from delivery.
How to Return
- Email support@fabb6.com or WhatsApp/call 9035354460 / 9035490194 within 3–4 days of delivery. Hours: daily 9 am – 8 pm.
- Share photos and an open box video of the product and packaging (mandatory for damaged/wrong items — returns without video proof will not be accepted).
- We confirm eligibility within 24–48 business hours and share return address or arrange pickup.
- Ship in original packaging using a trackable method. Prepaid label provided for free-return cases.
- We inspect within 2 business days and confirm refund or replacement.
Keep your shipping receipt and tracking number until resolved.
Refund Timelines
| Payment Method | Refund To | Timeline |
|---|---|---|
| Credit / Debit Card | Original card | 5–7 business days |
| UPI (GPay, PhonePe, Paytm) | Original UPI ID | 3–5 business days |
| Net Banking | Original bank account | 5–7 business days |
| EMI | Credit card (EMI cancelled) | 7–10 business days |
| COD | Bank transfer (NEFT/IMPS) | 5–7 days after bank details shared |
| POP Coins / Store Credit | Fabb6 account | 1–2 business days |
COD refunds require your bank account number + IFSC. Original shipping is non-refundable.
Exchanges / Replacement
Available for wrong shade/variant received, defective product, or damaged product — provided the item is unopened/unused and reported within 3–4 days with open box video proof. If replacement is unavailable, a full refund is issued.
Special Categories
| Category | Returnable? | Condition |
|---|---|---|
| Hair colour (unopened, defective/wrong) | Yes | Within 3–4 days |
| Hair colour (opened/mixed) | No | Not eligible |
| Skincare (unopened, defective/wrong) | Yes | Factory seal intact |
| Skincare (opened) | No | Not eligible |
| Fragrance (unopened, defective/wrong) | Yes | Factory sealed |
| Fragrance (opened) | No | Hygiene policy |
| Styling tools / appliances (defective) | Yes | Within 3–4 days |
| Wellness supplements (opened) | No | Not eligible |
| Combos / bundles | Partial | Full bundle must be returned |
| Sale / clearance items | No | Unless damaged or wrong item |
| Gift cards | No | Non-refundable |
Cancellations
Cancel before shipment only. Easy doorstep cancellation — contact us and we'll handle it.
- Prepaid cancelled before dispatch → full refund in 3–5 business days
- COD cancelled → no charge applied
Contact
Daily 9 am – 8 pm (Sun–Sat)
support@fabb6.com
9035354460 / 9035490194